8 minutes of reading
Discovery: after the inception, a descoberta
As technology advances, those who bet on distance learning won’t be left behind.
With this in mind, CIEE (Centro de Integração Empresa-Escola), one of the largest institutions in Brazil, when it comes to connecting students with companies, decided to invest in a new LMS tool.
LMS, also known as the Learning Management System, is an online learning platform that allows an administrator to conduct and manage distance learning courses. Some important features include: content access control, material supply and exam implementation.
CIEE chose Canvas as its new LMS tool, and that is what brought Bravi closer to the company, as we are their official partner to customize the tool in the Brazilian market.
Before customizing the platform, however, Bravi needed to spend some time understanding CIEE’s goals, in order to find out if Canvas would in fact be the best LMS tool for them.
There was a challenge: people who do not work in this field often get confused when setting priorities and listing desired resources. But if a project has a rough start, it is much harder to achieve a satisfactory result in the end.
Therefore, Bravi assigned a team to work from São Paulo, where the Inception activity was performed.
This activity involves assigning Bravi’s professionals to be immersed in the client’s daily operations, to identify project needs and propose a solution within Bravi’s scope of action.
In CIEE’s case, Bravi decided to assign a Tech Lead, a UX specialist and a UI designer to work from the client’s site. The initial idea was to create a standard inception, drawing user journeys and some prototypes; but we realized that the company had greater needs than those initially identified.
It was necessary to develop a distance learning system for CIEE by customizing Canvas.
There was a need to develop a portal for both internal (CIEE staff) and external audiences, focused on the interns and apprentices who would take the courses.
Our relationship with CIEE began with the internal public portal development, called the Corporate University (Universidade Corporativa). It was our first delivery to CIEE, and it involved complex planning to get the platform up and running on time.
Before moving on to explain in detail how the Corporate University was developed, it is important to highlight that our first contact with the company was in April 2017, when CIEE kicked-off their digital transformation process.
In September 2017, Bravi held the Inception phase in the CIEE headquarters in São Paulo, and was authorized to start the proceedings in December of the same year.
Despite the difficulties that arose when trying to understand CIEE’s problem and developing the first proposed solution, the biggest challenges were yet to come. This is what we are going to cover in the next session, when we talk about Bravi’s journey with CIEE.
Journey: digital transformationg via costumization
The project’s first major challenge emerged as soon as Bravi’s partnership with CIEE began.
CIEE wanted to customize Canvas to provide a system called the Corporate University to the institution’s employees. Plus, they needed the finished product in just over 30 days.
Once again, Bravi was challenged to run against the clock to prove its value.
The system customization gathered enrollment options and integrated them with the CIEE database in order to show employees all the possible content track to be studied.
To get to that result, we had to draw, approve, develop, and integrate the customization with Canvas and then launch the product.
Among the customizations we insert into the platform are the basic registration flow, when an employee is hired, their enrollment in Canvas and their immediate access to content tracks deemed mandatory by CIEE.
From there on, the employee can access and navigate the platform smoothly, without having to leave the company’s management system.
We also had to customize the student flow within the platform, since the tracks offered by CIEE are sequential, meaning the user can only take the second course after completing the first one. We had to dive deep into Canvas to build this model, as it is not a native platform feature.
The Bravi’s team dedication in this journey with CIEE was well recognized by the client. This is what CIEE’s Systems and Process Manager, Mauricio Andreatta recalled:
“We had the huge challenge of launching CIEE’s Corporate University onto the Canvas Platform with a very short deadline. In addition, the environment was required to be responsive, modern, friendly and intuitive. A key aspect of this project was the fact that the Corporate University would be the first system to go into production, while four more would also be supported by this platform, so we should look at the whole picture to make the most of development, avoiding rework. ”
All of these adaptations were requested by CIEE and developed by Bravi’s team for the Corporate University system with the employee experience in mind. In the next session, you will understand the platform’s user experience.
Experience: information is power
By implementing the Corporate University, Bravi revolutionized the way CIEE employees interacted with CIEE’s in-house courses, and provided analysis and control tools to solve problems that seemed chronic to the company.
In order to understand how this happened, you need to look at employee interaction with the courses, starting with their very first hours working for the company.
Before the platform was implemented, the vast majority of internal courses were conducted in-person.
The classes required adequate space, matching schedules, commuting, and the exclusive dedication of Human Resources instructors to perform the training.
After the Corporate University was created, most of the courses were taught online, using the resources available on Bravi’s customized platform according to the criteria established by CIEE.
In addition to making content more accessible, learning more flexible and also reducing costs – virtues that can be associated with almost all distance learning mechanisms – the Corporate University has brought control and management elements that did not exist before.
In practice, managers gained access to robust reports on employee attendance. Previously, they would only have access to incomplete attendance information, since it was mostly gathered manually.
During implementation, it was possible to identify which courses were the most popular, which had a lower frequency and which were unattractive to the users.
Besides managing student attendance and enrollment, this information also enabled CIEE to rethink the entire course structure.
The experience was so positive that all courses were managed through the Corporate University – including those that continued to be taught in-person.
For the employees who took the courses, the experience with the Corporate University was transformative. As soon as a new employee arrived at CIEE, he was automatically enrolled in the required courses.
As he progressed through required content and improved his understanding of CIEE content, the employee would be able to express interest in other courses.
Overall, CIEE and its employees’ experience with the Corporate University was successful, to the point of generating surprising results for the company.
This is what we will discuss in the next session, when we talk about our relationship with CIEE.
Results: learning in the thousands
To understand the extent of the Corporate University’s success, it is worth taking a look at three main KPIs: the number of hours employees devoted to the platform, the number of enrollments, and the number of employees who accessed the courses.
These numbers are surprising, as they required an organizational transformation.
It is important to highlight that employees migrated from face-to-face courses to online courses without going through onboarding.
Technology can revolutionize the way we relate to education – as long as everyone is open-minded and available and the end product meets the demands.
Would you agree with this statement?
For CIEE, the results obtained with customization of the platform were so significant that new company experiments with Canvas emerged, along with dozens of courses that were not initially planned.
Currently, 59 courses are offered at the Corporate University, in 10 different tracks, which gives us an idea of the platform reach and the importance it was given in the daily lives of employees.
The result of this partnership was positive to all parties involved, and CIEE’s team did not measure the words to communicate this accomplishment. “We found Bravi to be a partner of high engagement and extreme technical competence. The deadlines were met, the strategy was always aligned and the quality in the final result was impressive. We are very satisfied with the work we delivered together, so much so that the partnership is growing on other fronts as well, ”acknowledged Mauricio Andreatta, Systems and Processes Manager at CIEE.
In upcoming articles about our relationship with CIEE, we will detail other tools that emerged from this initial interaction.
You will understand how the Corporate University has opened the door to new learning opportunities, for both CIEE learners and tutors.
Stay tuned to our website and find out how we revolutionize learning in partnership with our clients!